Shipping & Delivery Times

When will my order be shipped?

After we receive your confirmed order, we will typically get it sent off to our shipping department within 20 minutes, and then have it packed and shipped within 48 hours.

Shipping Method, Shipping Time and Shipping Cost.

We accept orders all over the world.

Shipping Method Shipping Scope Shipping Time Shipping Cost
ePacket USA 6-10 Days $5.9
Australia 6-10 Days $6.9
United Kingdom 6-10 Days $8.9
Canada 6-10 Days $8.9
France 8-15 Days $8.9
Israel 9-15 Days $8.9
Russia 10 – 18 Days $7.9
Ukraine 9 – 15 Days $7.9
e-Express South Korea 3 – 5 Days

$3.9 for orders equal or over $40 / $9.9 for orders less than $40

Singapore 3 – 5 Days $4.5 for order equal or over $90 / $6.9 for orders between $40 – $90 / $9.9 for orders less than $40
Netherlands, Spain 5 – 8 Days $5.9 for order equal or over $90 / $8.9 for orders between $40 – $90 / $12.9 for orders less than $40
Japan 3 – 5 Days $5.9 for order equal or over $90 / $8.9 for orders between $40 – $90 / $12.9 for orders less than $40
Russia 4 – 10 Days $8.9 for orders equal or over $40 / $12.9 for orders less than $40
Brazil, Ukraine, Belarus 6 – 9 Days $20.9 for orders less than $40 / $17.9 for orders equal or over $40
China Post Air Mail North America 22-30 Days $3.9 for orders less than $40 / free for orders over $40
South America 18-25 Days $3.9 for orders less than $40 / free for orders over $40
Europe 12-25 Days $3.9 for orders less than $40 / free for orders over $40
Asia 10-18 Days $3.9 for orders less than $40 / free for orders over $40
Africa 25-30 Days $3.9 for orders less than $40 / free for orders over $40
EMS (Express Mail Service) North America 8-15 Days $18.9 to $29.9
South America 8-15 Days $18.9 to $29.9
Europe 7-9 Days $18.9 to $29.9
Asia 5-7 Days $18.9 to $29.9
Africa 10-15 Days $18.9 to $29.9

Please note: For countries in remote areas, the actual shipping cost can be seen at checkout page after you choose the destination country. Meanwhile, shipments to remote areas, or those sent during peak periods, may take longer.

However, we will do all we can to make sure that your tea gets to you as fast as possible, delays during shipment are unfortunately something that is beyond our control.

How do I know if my order has been shipped or not?

Once your TeasBox tea has been shipped, we’ll send you an email with the tracking number.  At the same time, your order status will change to “Shipped in transit”.  You can also either logon to TeasBox to track your order or use the tracking number we gave you to check its status online directly with the shipping company you selected.

I haven’t received my order within the indicated delivery timeline.

If you don’t receive your order within the delivery timeline indicated on our website, get in contact with our customer care service team as soon as possible, since it’s likely some type of incident has occurred with the carrier/delivery service.

They will advise you of the status of your order and attempt to resolve the incident as quickly as possible.